Frequently Asked Questions

1. AI-Optimized Website — Fast, converting site with AI chat and booking built in.
2. Database Reactivation — Automated campaigns that wake up old leads and past customers.
3. Review Generation — Auto review requests after every job. Positive goes to Google, negative stays internal.
4. Referral Engine — Automated referral asks with reward tracking after every close.
5. Lead Nurturing — Multi-touch follow-up sequences that convert leads over days and weeks.
6. Missed Call Text-Back — Instant automated text when you miss a call, before they call a competitor.

The AI responds fully automatically — no approval needed. It's trained on your business information, services, pricing, and tone so it sounds like you, not a robot. You can set it to hand off to a human at any point. All conversations are logged and visible in your dashboard.

Yes. Both services are available separately. However, bundling them waives both setup fees — saving up to $798 — and the two systems work significantly better together. The website captures leads and the automation converts them. Most clients find the bundle is the obvious choice once they see the math.

Yes. All monthly plans include ongoing support. Growth Bundle and above includes a personal business advisor and monthly performance reviews. We monitor your systems, update AI training as your business evolves, and handle any issues that come up.

Two components: a one-time setup fee (covers build, configuration, AI training, launch) and a monthly fee (hosting, platform, support, management). Bundle a website with an AI plan and both setup fees are waived. Starter Bundle starts at $297/month, Growth Bundle at $597/month.

No annual contract. We bill monthly. Cancel anytime with 30 days notice. Clients stay because the system works, not because they're locked in.

GoHighLevel charges small per-use fees for SMS (~$0.0075–$0.01 per message), emails (~$0.001 each), and calls (~$0.021/min). For most businesses this is a few dollars to low tens per month. We're upfront about this — it's separate from your Platform Elevate fee.

Give 30 days notice by email. You keep access through the end of your billing period. We'll help export all your data within 30 days. Setup fees are non-refundable once work has started.

Most setups complete in 5–7 business days. Same-week launches are available for simpler configurations. The faster you complete the intake form, the faster we launch.

Business name, services, and pricing; brand colors, logo, and any photos; target customer profile; existing scripts or messaging; domain access if you have one. We handle everything else.

Yes. We support bulk CSV import of existing contacts. This is one of the biggest early wins — importing your old leads and past customers lets us run a database reactivation campaign immediately. Many clients recover their setup cost from this alone in the first month.

1. Discovery Call — Map your business, goals, and ideal system.
2. Intake Form — Business info, services, pricing, and branding.
3. We Build — CRM, automations, AI training, website (5–7 days).
4. Review & Launch — Walk-through, adjustments, go live.
5. Ongoing — Monthly reporting, AI refinements, support.

During setup we build a knowledge base specific to your business — your services, pricing, FAQs, tone, and how you handle common situations. The AI draws from this every time it responds. If a question falls outside its knowledge, it escalates to a human rather than guessing.

We train the AI on your tone, vocabulary, and how you naturally communicate. The goal is for it to sound like you — conversational, professional, on-brand. We review responses before launch and refine based on real conversation data. Most leads don't realize they're talking to an AI.

Under 60 seconds on the first response to a new inbound lead. The industry average for small businesses is 42 hours. Responding within 5 minutes makes you 100x more likely to convert. Our AI responds while you're asleep, at dinner, or on another call.

We build systems that support TCPA compliance — including opt-out handling, suppression lists, and consent tracking. You are responsible for ensuring your outreach complies with TCPA requirements for your business. We'll walk you through best practices during onboarding.

You get a client-facing dashboard where you can see leads, pipeline, conversations, and reports. You don't manage workflows, automations, or AI settings — that's our job. Most clients use the mobile app to check leads on the go. That's it.

GHL integrates with Google Calendar and Outlook (two-way sync), Stripe for payments, Facebook and Google Ads for lead capture, and Zapier for hundreds of other tools. We discuss your specific integrations during onboarding.

You own your data — your contacts, conversations, and business information are yours. All your data can be exported at any time. If you ever want to move to your own GHL account, we can facilitate that transition.

GoHighLevel uses enterprise-grade security including SSL encryption and SOC 2 compliant infrastructure. Your client data is never shared with other businesses. Payment processing is handled through Stripe (PCI-DSS Level 1 certified). See our Privacy Policy for full details.