Privacy Policy

1. Who We Are

Platform Elevate ("we," "us," or "our") is an AI automation and web design agency. We operate the website platformelevateai.com and provide AI-powered business systems built on GoHighLevel.

For questions about this policy, contact us at:
Email: legal@platformelevate.com
Phone: (813) 733-2145

2. Information We Collect

Information you provide directly:

• Name, email address, and phone number when you fill out a contact form or book a demo
• Business name and details you share during onboarding or sales conversations
• Messages, notes, and communication history when you contact us
• Payment information processed securely through Stripe (we never store card numbers)

Information collected automatically:

• Pages you visit on our website and how long you spend on them
• Device type, browser, and operating system
• IP address and approximate location
• Referring website or source that brought you to our site

Information from third parties:

• Data from GoHighLevel when you interact with our automation systems
• Call recordings and transcriptions when calls are made through our platform (clients are notified)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Respond to your inquiries and fulfill booking requests
• Send service-related communications (confirmations, reminders, updates)
• Process payments and manage billing
• Train and refine AI systems built for your specific business (client accounts only)
• Analyze how our website is used to improve user experience
• Comply with legal obligations

We do not use your information to send unsolicited marketing emails without your consent, and we do not sell your personal information to third parties.

4. How We Share Your Information

We may share your information with:

• GoHighLevel — our core platform for CRM, automation, and communication tools
• Stripe — for secure payment processing
• Google Analytics — for website usage analytics (anonymized)
• Service providers — trusted vendors who help us operate our business, bound by confidentiality agreements
• Law enforcement — when required by law, court order, or to protect the rights and safety of Platform Elevate and others

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Contact form submissions: retained for up to 2 years
• Client account data: retained for the duration of the business relationship plus 3 years
• Call recordings: retained for up to 1 year unless otherwise requested
• Payment records: retained for 7 years as required by tax law

You may request deletion of your data at any time by emailing legal@platformelevate.com. We will respond within 30 days.

6. Your Rights

Depending on your location, you may have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data ("right to be forgotten")
• Portability — request transfer of your data in a machine-readable format
• Opt-out — opt out of SMS or email marketing at any time by replying STOP or unsubscribing

To exercise any of these rights, email legal@platformelevate.com with your request. We will respond within 30 days.

7. SMS and Email Communications

When you provide your phone number or email to Platform Elevate, you may receive communications related to your inquiry or service. We comply with:

• TCPA (Telephone Consumer Protection Act) — we obtain consent before sending marketing SMS messages
• CAN-SPAM Act — all marketing emails include an unsubscribe link and our physical address

You can opt out of SMS messages at any time by replying STOP. You can opt out of emails by clicking the unsubscribe link or emailing us directly.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience. These include:

• Essential cookies — required for basic site functionality
• Analytics cookies — help us understand how visitors use the site (Google Analytics)
• Marketing cookies — may be set by third-party services we embed (e.g., GoHighLevel chat widget)

Most browsers allow you to control cookies through their settings. Disabling cookies may affect site functionality.

9. Data Security

We take reasonable measures to protect your information, including:

• SSL/TLS encryption for all data in transit
• Secure, access-controlled systems for data storage
• Limited access to personal data — only team members who need it to perform their job
• Regular review of our security practices

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

For significant changes, we will make reasonable efforts to notify active clients via email.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: