The short version: By using Platform Elevate's services, you agree to these terms. We build and manage AI automation and web systems for your business. You own your data. We bill monthly. Either party can cancel with 30 days notice. We're not liable for indirect damages.
By accessing our website, booking a demo, or using any services provided by Platform Elevate ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
These Terms apply to all visitors, users, clients, and others who access or use our services. Your continued use of our services constitutes acceptance of any updates to these Terms.
Platform Elevate provides the following services ("Services"):
The specific services, deliverables, and timeline for each engagement are outlined in the applicable service agreement, proposal, or invoice agreed upon between Platform Elevate and the client.
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with reasonable notice to active clients where possible.
To receive our services, you agree to:
Delays in client-provided materials, approvals, or access may affect project timelines. Platform Elevate is not responsible for delays caused by client inaction.
Setup Fees: One-time setup fees are due before project work begins, unless otherwise agreed in writing. Setup fees are non-refundable once work has commenced.
Monthly Fees: Recurring monthly fees are billed in advance on the same date each month. Failure to pay within 14 days of the due date may result in service suspension.
Bundle Discounts: Bundle pricing and setup fee waivers apply only when both services (website and AI automation) are active. Cancelling one service removes the bundle discount from the remaining service.
Price Changes: We may adjust our pricing with 30 days written notice. Continued use of services after the notice period constitutes acceptance of the new pricing.
Payment Methods: We accept major credit cards via Stripe. All payments are processed in USD.
Late Payments: Accounts more than 30 days past due may be suspended. Suspended accounts will be reactivated upon payment of all outstanding balances.
Monthly Services: Either party may cancel monthly services with 30 days written notice to legal@platformelevate.com. You will continue to have access to services through the end of your current billing period.
Setup Fees: Setup fees are non-refundable once work has begun. If Platform Elevate cancels a project before any work has started, setup fees will be refunded in full.
Monthly Fees: Monthly fees already paid are non-refundable for the period covered. We do not offer prorated refunds for cancellations mid-cycle.
Exceptions: If Platform Elevate materially fails to deliver the agreed services and does not remedy the failure within 30 days of written notice, the client may be entitled to a prorated refund of prepaid fees for undelivered services.
Your Content: You retain all ownership rights to content you provide to us — including your business information, brand assets, text, images, and data. By providing this content, you grant us a limited license to use it solely to provide the agreed services.
Deliverables: Upon full payment, custom work created specifically for your business (website design, custom automations, custom content) becomes your property. General frameworks, templates, and proprietary processes remain the property of Platform Elevate.
Platform Elevate Property: Our website, branding, methodologies, and non-custom system configurations remain the exclusive property of Platform Elevate. You may not copy, redistribute, or reverse-engineer our proprietary systems.
GoHighLevel: Certain functionality is provided through GoHighLevel's platform. Use of that platform is subject to GoHighLevel's own terms of service.
Both parties agree to keep confidential any non-public information shared during the course of the engagement, including but not limited to business strategies, customer data, pricing, and technical systems.
This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
Platform Elevate will not share your client data with third parties except as described in our Privacy Policy and as necessary to provide the services (e.g., GoHighLevel, Stripe).
You are solely responsible for ensuring that your use of our systems complies with all applicable laws, including:
Platform Elevate builds systems designed to support compliance, but is not responsible for your specific compliance obligations or any fines or penalties resulting from non-compliance.
IMPORTANT: To the maximum extent permitted by applicable law, Platform Elevate's total liability to you for any claims arising from or related to these Terms or the Services shall not exceed the total fees paid by you to Platform Elevate in the three (3) months preceding the claim.
Platform Elevate shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost data, or business interruption, even if we have been advised of the possibility of such damages.
This limitation applies regardless of the theory of liability — whether contract, tort, negligence, strict liability, or otherwise.
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee specific results, revenue increases, lead volumes, or business outcomes from our services. Results vary based on your industry, market, and many factors outside our control.
We do not guarantee uninterrupted or error-free operation of our systems, though we work diligently to maintain high uptime and reliability.
You agree to indemnify and hold harmless Platform Elevate, its employees, contractors, and affiliates from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:
Governing Law: These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
Good Faith Resolution: Before pursuing formal legal action, both parties agree to attempt to resolve disputes in good faith through direct communication for at least 30 days.
Jurisdiction: Any legal proceedings arising from these Terms shall be brought exclusively in the state or federal courts located in Hillsborough County, Florida.
Waiver of Class Action: You agree to resolve any disputes with us on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.
Either party may terminate the services with 30 days written notice. Platform Elevate may terminate or suspend services immediately and without notice if:
Upon termination, you will retain ownership of all content and data you provided. Platform Elevate will provide reasonable assistance in exporting your data for 30 days following termination.
We reserve the right to update these Terms at any time. We will notify active clients of material changes via email at least 30 days before they take effect. Your continued use of our services after the effective date of changes constitutes your acceptance of the updated Terms.
The most current version of these Terms will always be available at platformelevateai.com/terms.html.
For questions about these Terms or to provide notice under these Terms, please contact:
Platform Elevate
Email: legal@platformelevate.com
Phone: (813) 733-2145
Website: platformelevateai.com